7-DAY RETURNS POLICY

We want you to be completely satisfied with your purchase.

If you’re not satisfied with the product, you can return your order within 7 days from the date of delivery.

NON-RETURNABLE PRODUCTS

Products having an order value less than Rs. 1000/- are not eligible for return.

HOW TO RETURN A PRODUCT?

Contact Us: Email us at support@ackross.com Please share order details & product images with the issue faced.

Request Processing: After you contact us, we’ll raise a return request within 1-2 working days.

PRODUCT RETURN CONDITIONS

• Products must be in saleable condition:
• Tags intact
• Original packaging
• Unwashed and undamaged
• Damages from neglect or improper use are not covered.

RETURN PROCESS TIMELINE

• Pickup: After your return request, pickup usually happens within 1-2 working days.
• Product Inspection: Once received at our warehouse, inspection takes about 2-3 days.
• Status Update: You’ll receive a call regarding the status of your return.
• Refund: Typically initiated within 2-3 working days after product inspection at our warehouse.

REFUND METHODS

For Prepaid payments: Refund will be directly credited to your account.

For COD payments: Amount will be refunded by NEFT (Please share account details via mail). Amount will reflect in 2-3 working days in your account.

Need help?

Contact us at support@ackross.com for questions related to refunds and returns.